Overview
THE ROLE:
- Cash allocation – posting of cash to customer accounts whether that be via bank transfer, card payments or direct debit collections
- Reporting – preparing the debtors report on a weekly basis and providing reasons for each overdue balance to the senior management team
- Point of contact – the care homes need to be able to discuss debt balances with the credit control team to assist in the chasing, as well as being able to communicate delicate matters with residents, family members and local councils
- Chasing of overdue debts – maintain the debtors ledger to reduce the amount of debt overdue. This includes providing reconciliations to residents and family members to explain the amount due for payment.
- Processing of invoices – while the role is predominately focused on credit control there will be some scope to assist with the raising and processing of sales invoices for care fees depending on the workload of other team members
THE SUCCESSFUL CANDIDATE:
- Proficient at excel as reconciliations for residents and family members are often required to explain the debt outstanding
- Able to communicate effectively over the phone
- Self-motivated and able to work well in a team
- Have a keen eye for detail and good organisation skills
